Terms & Conditions | Cortex Labs

1. Definitions

In these Terms and Conditions:

"We," "Us," "Our" refers to Cortex Labs, a business operating in Singapore
"You," "Your," "Client" refers to the individual or organization engaging our services
"Services" means AI consulting, development, and monitoring services we provide
"Website" refers to our website at cortexlaka.info
"Agreement" means these Terms and Conditions together with any service-specific terms
"Deliverables" means the outputs specified in project agreements

2. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are accepting these terms on behalf of an organization, you represent that you have authority to bind that organization.

3. Services Description

3.1 Service Offerings

We provide the following services:

AI Opportunity Mapping and feasibility assessment
Computer Vision solution development
AI Model Monitoring and Maintenance
Related consulting and technical services

3.2 Service Availability

Services are available to clients in Singapore and surrounding regions. We reserve the right to refuse service or terminate engagements at our discretion.

3.3 Service Modifications

We may modify, suspend, or discontinue services with reasonable notice. We are not liable for any modification or discontinuation of services.

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, current, and complete information when engaging our services and to update this information as necessary.

4.2 Data Provision

For AI development services, you are responsible for:

Providing representative data samples as required
Ensuring you have rights to use data provided to us
Accuracy and quality of data provided
Compliance with data protection requirements

4.3 Cooperation

You agree to cooperate with us in project delivery by providing timely access to personnel, systems, and information as reasonably required.

4.4 Prohibited Uses

You agree not to:

Use our services for unlawful purposes
Attempt to reverse engineer or copy our methodologies without permission
Share confidential information received from us with third parties
Use our services to develop systems that harm individuals or violate rights

5. Intellectual Property

5.1 Our IP Rights

All intellectual property rights in our methodologies, tools, frameworks, and general knowledge remain our property. This includes:

Development frameworks and tooling
General AI methodologies and approaches
Website content and design
Documentation templates

5.2 Project Deliverables

Upon full payment, you receive ownership of custom deliverables developed specifically for your project, including custom AI models and project-specific code. We retain rights to underlying methodologies and general-purpose components.

5.3 Client Data

You retain all rights to data you provide. You grant us a limited license to use this data solely for providing services to you.

6. Payment Terms

6.1 Fees

Service fees are specified in project proposals or statements of work. All fees are in Singapore Dollars (SGD) unless otherwise stated.

6.2 Payment Schedule

Payment terms are specified in individual project agreements. Typical arrangements include:

Fixed fee projects: Payment upon completion or in installments
Monitoring services: Monthly billing in advance
Consulting services: As specified in engagement letter

6.3 Late Payment

Overdue payments may be subject to interest charges at the rate permitted under Singapore law. We may suspend services for accounts in arrears.

6.4 Taxes

Fees exclude applicable taxes, including GST, which you are responsible for paying.

7. Project Delivery

7.1 Timelines

Project timelines are estimates based on information available at project start. Actual delivery may vary depending on:

Data quality and availability
Client responsiveness and cooperation
Technical complexity discovered during development
Scope changes requested by client

7.2 Scope Changes

Changes to project scope require written agreement and may affect timeline and fees. We will provide estimates for scope changes before proceeding.

7.3 Acceptance

Deliverables are subject to client acceptance based on criteria specified in project agreements. Acceptance is deemed to occur if no objections are raised within the specified review period.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed with reasonable care and skill consistent with industry standards. Specific performance criteria for AI systems are defined in project agreements.

8.2 No Guarantee of Results

AI system performance depends on many factors including data quality, operating conditions, and changing environments. We do not guarantee specific business outcomes or performance levels unless explicitly stated in project agreements.

8.3 Disclaimer

Services are provided "as is" except as expressly warranted in project agreements. We disclaim all other warranties, express or implied, including warranties of merchantability and fitness for particular purpose, to the extent permitted by law.

9. Limitation of Liability

9.1 Liability Cap

Our total liability arising from or related to services, whether in contract, tort, or otherwise, shall not exceed the fees paid by you for the specific services giving rise to the claim during the 12 months preceding the claim.

9.2 Excluded Damages

We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

9.3 Exceptions

These limitations do not apply to liability for fraud, willful misconduct, or violations of applicable law that cannot be limited by contract.

10. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during the engagement that is marked confidential or would reasonably be considered confidential.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Confidentiality obligations survive termination of the engagement for a period of 3 years.

11. Termination

11.1 Termination by Either Party

Either party may terminate an ongoing engagement with 30 days written notice. Fixed-term projects may be terminated for convenience with payment for work completed.

11.2 Termination for Cause

Either party may terminate immediately if the other party materially breaches these terms and fails to remedy the breach within 14 days of written notice.

11.3 Effect of Termination

Upon termination, you remain liable for fees for services provided. We will provide work completed to date and return client materials. Sections regarding intellectual property, confidentiality, and limitation of liability survive termination.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

Your use of deliverables in violation of these terms
Your violation of applicable laws or third-party rights
Inaccuracy or illegality of data you provide
Your breach of confidentiality obligations

13. Dispute Resolution

13.1 Governing Law

These terms are governed by the laws of Singapore. The Singapore courts have exclusive jurisdiction over disputes.

13.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution of disputes through discussion between senior representatives.

13.3 Mediation

If informal resolution fails, parties may agree to mediation under the Singapore Mediation Centre rules before pursuing litigation.

14. General Provisions

14.1 Entire Agreement

These terms, together with project-specific agreements, constitute the entire agreement between parties and supersede prior understandings.

14.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

14.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of future enforcement of that right or provision.

14.4 Assignment

You may not assign these terms without our written consent. We may assign these terms with notice to you.

14.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or telecommunications failures.

15. Changes to Terms

We may update these terms by posting revised terms on our website. Material changes will be communicated with reasonable notice. Continued use of services after changes indicates acceptance.

16. Contact Information

For questions about these terms, contact us at:

Cortex Labs
80 Robinson Road, #17-02
Singapore 068898

Email: [email protected]
Phone: +65 6587 3142